Refund Policy
Last updated: 21/05/2026
Introduction
This Refund and Returns Policy applies to all purchases made through FulltankSA (PTY) LTD via our website. We are committed to providing quality products and services and complying with the applicable provisions of the South African Consumer Protection Act, 2008 (CPA).
Returns
Since fuel is dispensed by a partner station or a filling station, FulltankSA (PTY) LTD is not responsible for issues with either wrong or erroneous fuel dispensed. We simply offer fuel loans.
Refunds
Approved refunds will be processed using the original payment method whenever possible. Refunds may be granted for: • Multiple incorrect billing by the system • System collecting payment on a wrong collection date • Other circumstances required by law Refund processing typically takes up to 5 business days after approval, depending on the payment provider and financial institution.
Consumer Rights
Nothing in this policy limits any rights afforded to consumers under the Consumer Protection Act, 2008 or any other applicable South African legislation.
Contact
For refund queries, contact us at refunds@fulltanksa.co.za. For general enquiries: info@fulltanksa.co.za. For technical support: support@fulltanksa.co.za.